1. Introduction

Inclusio ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our accessible content creation platform and services.

By using our Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

Personal Information

We may collect the following personal information when you register or use our Service:

• Name and contact information (email address, phone number)
• Account credentials (username, encrypted password)
• Profile information and preferences
• Billing and payment information (processed securely through third-party providers)
• Accessibility needs and preferences

Content and Usage Data

• Files and documents you upload to our platform
• Generated accessible content and conversion history
• Usage patterns and feature interactions
• Support communications and feedback

Technical Information

• IP address and device information
• Browser type and version
• Operating system and assistive technology used
• Log data and analytics information
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your information for the following purposes:

Service Provision

• Create and manage your account
• Process and convert your content to accessible formats
• Provide accessibility tools and generators
• Enable file sharing and collaboration features
• Process payments and manage subscriptions

Improvement and Support

• Improve our accessibility algorithms and tools
• Provide customer support and technical assistance
• Analyze usage patterns to enhance user experience
• Develop new accessibility features

Communication

• Send service updates and important notices
• Respond to your inquiries and support requests
• Share accessibility resources and best practices (with your consent)

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

Service Providers

• Cloud hosting and storage providers (with appropriate security measures)
• Payment processors (who handle billing securely)
• Email service providers (for essential communications only)
• Analytics providers (with anonymized data only)

Legal Requirements

• To comply with legal obligations or court orders
• To protect our rights, property, or safety
• To investigate fraud or security issues
• With your explicit consent for specific purposes

5. Data Security

We implement robust security measures to protect your information:

• Encryption of data in transit and at rest
• Regular security audits and vulnerability assessments
• Access controls and authentication requirements
• Secure backup and disaster recovery procedures
• Employee training on data protection practices

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations:

• Account information: Until you delete your account
• Content files: Until you delete them or close your account
• Usage data: Up to 3 years for analytics and improvement purposes
• Financial records: As required by applicable laws (typically 7 years)

You can request deletion of your data at any time by contacting us.

7. Your Rights and Choices

You have several rights regarding your personal information:

Access and Control

• Access and review your personal information
• Update or correct inaccurate information
• Download your content and data
• Delete your account and associated data

Communication Preferences

• Opt out of marketing communications
• Choose notification preferences
• Manage cookie settings in your browser

Data Portability

• Export your content in standard formats
• Request a copy of your personal data

8. Cookies and Tracking

We use cookies and similar technologies to enhance your experience:

Essential Cookies

• Authentication and session management
• Security and fraud prevention
• Basic functionality and preferences

Analytics Cookies

• Usage statistics and performance monitoring
• Feature adoption and user behavior analysis
• Accessibility usage patterns (to improve our tools)

You can control cookie preferences through your browser settings.

9. Third-Party Services

Our Service may contain links to third-party websites or integrate with external services. This Privacy Policy does not apply to third-party services. We encourage you to review the privacy policies of any third-party services you use.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers, including:

• Adequate data protection laws in the destination country
• Standard contractual clauses with service providers
• Certification under recognized privacy frameworks

11. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

12. Accessibility and Privacy

We are committed to making our privacy practices accessible to all users, including those using assistive technologies. If you need this Privacy Policy in an alternative format, please contact us.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Providing in-app notifications

Your continued use of the Service after changes indicates acceptance of the updated policy.

14. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

• Email: privacy@inclusio.com
• Address: [Company Address]
• Phone: [Company Phone]
• Data Protection Officer: dpo@inclusio.com

We will respond to your inquiry within 30 days.